SOFIA CHARM HOOPS
Q - Can I wear this item in the shower? Yes, you can wear it in the shower! To ensure it lasts longer, we highly recommend taking it off and avoiding chemicals that can damage your items.
Q - How should I store this item? To keep your items pretty, we recommend storing your new items in a cool, dry place in a sealed zip bag to avoid moisture.
SHIPPING AND DELIVERY
All orders are sent from our pop up store in Cronulla, Australia and are packed and dispatched within two business days of payment clearance, unless purchased as pre-order. All purchases made on weekends and public holidays will be processed on the following business day. Once your order is shipped, you will receive a shipping confirmation to your registered email address. Please note all sales are final and no cancellation for any items will be accepted.
$8.95 AUD for Standard AusPost with tracking orders under $49.
Free shipping on all Australian orders over $49 AUD.
$11 AUD for Express shipping with tracking for orders under $110 (1-3 Business days)
Free Express shipping with tracking for orders over $150 AUD (1-3 Business days).
$9.98 AUD for Standard AusPost with tracking orders under $49.
Free shipping on all New Zealand orders over $49 AUD.
Free Express shipping with AusPost with a tracking number for orders over $250 AUD
Please note delivery to rural areas can take an extra 4-6 business days from dispatch date.
$22 AUD for Standard AusPost (10+ business days) with tracking.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays may be experienced due to public holidays, customs, for remote areas, extreme weather conditions and issues with the local postal service, and this is out of our control. Moreover, we do not take responsibility for damaged, lost or stolen packages.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.
All purchases from this website are made according to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you once the items have been dispatched to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments with Australia post. You are also responsible for tracking the progress of your shipment and ensuring you collect your parcel from your local post office if an attempted delivery has failed. If you fail to collect your shipment and your order is returned to sender, you are liable for the re-shipment cost and no refunds will be issued.
CUSTOMS AND DUTIES
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. Slani will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familiarize yourself with any import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package.
All pre-order sales are final and cannot be cancelled and are therefore are not eligible for a refund. Estimated dispatch time frames for pre-order items detailed in the product description are to be used as a guide only. Some delays may be experienced during production or due to logistics and this is out of our control. Please note when ordering a 'pre-order' item, we encourage you to pay for the order separately to other items you would like to purchase, to will allow shipment of your other items straight away. Your pre-order will then be sent after the arrival date.
AUSTRALIAN & INTERNATIONAL RETURNS
We offer returns on all merchandise orders in Australia and on International orders within 14 days of delivery.
Please contact us immediately if you need to return something.
Returned items must be in new, unused condition and in the original packaging.
For health and safety reasons, we cannot accept returns on any used items.
All sale items purchased are considered final sale and are not eligible for a refund or return
For any refund or exchanges postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
Please return all unused items enclosed in a padded bag or box for safety, so they will not get damaged under the transfer.