AUSTRALIAN & INTERNATIONAL RETURNS
We offer returns on all merchandise orders in Australia and on International orders within 14 days of delivery.
Please contact us immediately if you need to return something.
Returned items must be in new, unused condition and in the original packaging.
For health and safety reasons, we cannot accept returns on any used items.
All sale items purchased are considered final sale and are not eligible for a refund or return
For any refund or exchanges postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
Please return all unused items enclosed in a padded bag or box for safety, so they will not get damaged under the transfer.
SHIPPING AND DELIVERY
All orders are packed and dispatched within two business days of payment clearance, unless purchased as pre-order. All purchases made on weekends and public holidays will be processed on the following business day. Once your order is shipped, you will receive a shipping confirmation to your registered email address. Please note all sales are final and no cancellation for any items will be accepted.
$8.95 AUD for Standard AusPost with tracking for orders under $65.
Free Standard AusPost with tracking for orders over $65.
$11.95 AUD for Express shipping with tracking for orders under $100 (1-3 Business days)
Free Express shipping with tracking for orders over $100 AUD (1-3 Business days).
$9.98 AUD for Standard AusPost with tracking orders under $65.
Free shipping on all New Zealand orders over $100 AUD.
Free Express shipping with AusPost with a tracking number for orders over $250 AUD
Please note delivery to rural areas can take an extra 4-6 business days from the dispatch date.
$19 AUD for Standard AusPost (10+ business days) with tracking.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays may be experienced due to public holidays, customs, for remote areas, extreme weather conditions and issues with the local postal service, and this is out of our control. Moreover, we do not take responsibility for damaged, lost or stolen packages.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.
All purchases from this website are made according to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you once the items have been dispatched to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments with Australia post. You are also responsible for tracking the progress of your shipment and ensuring you collect your parcel from your local post office if an attempted delivery has failed. If you fail to collect your shipment and your order is returned to sender, you are liable for the re-shipment cost and no refunds will be issued.
CUSTOMS AND DUTIES
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. Slani will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familiarize yourself with any import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package.
All pre-order sales are final and cannot be cancelled and are therefore are not eligible for a refund. Estimated dispatch time frames for pre-order items detailed in the product description are to be used as a guide only. Some delays may be experienced during production or due to logistics and this is out of our control. Please note when ordering a 'pre-order' item, we encourage you to pay for the order separately to other items you would like to purchase, to will allow shipment of your other items straight away. Your pre-order will then be sent after the arrival date.
Please note that all metals oxidise naturally with time and will require maintenance. Depending on your professional life, you will need to carefully assess whether your piece should be worn during working hours. If in doubt about whether you should wear your piece in a specific situation, be safe and take it off. Adhering to these guidelines will assist in maximising the longevity of your piece.
Take your jewellery off once a month and clean it under lukewarm water with a small drop of mild soap. Rinse everything under running water and buff dry with a soft cloth. For big tarnished spots we recommend that you to bring it to a trusted jeweller so your piece can be thoroughly cleaned by an expert.
Chemicals and household substances that can weaken or damage metals, even if not immediately apparent. The most important factor in caring for your fine jewellery is understanding appropriate wear.
We recommend taking off items when showering, bathing and swimming in chlorine pools, as well as when applying cosmetic products and perfumes. We also suggest you take off items when exercising as sweat is very acidic and can harm your jewellery. In addition to this, contact with exercise equipment can easily damage the quality of the pieces. We recommend too, that you take off items when cooking, washing up or doing any hands-on work, where your jewellery may be exposed to chemicals.
Frequent exposure to moisture and direct sunlight can quickly dull your pieces over time! We do recommend you use biodegradable zip bags to avoid items getting scratched and tarnished as moisture and humidity can cause oxidisation and tarnish your items, especially if you store your jewellery in your bathroom.
WHY CHOOSE SLANI
Slani is a brand you can trust for high quality and authentic jewellery. We offer a wide range of designs to cater to different tastes and preferences, all at affordable prices. Our attention to detail and commitment to customer satisfaction, along with excellent customer service, makes Slani a great choice for your jewellery needs.
ENTERING A NEW ERA
Invest in yourself and get the essential pieces that reflect your personal style.
Got a question you need answered? Look no further!
WILL MY JEWELLERY TARNISH?
With proper love and care, your new jewellery will remain tarnish resistant. Our Jewelry is made with a range of high-quality materials including: Gold Fill, Sterling Silver, Cubic Zirconia crystals and Freshwater Pearls. To learn more about how to care for your jewellery to prevent tarnish click here.
What is gold filled jewellery?
Gold filled jewelry is jewellery made of a base metal that is covered with a layer of gold by mechanical bonding, which is much thicker and more durable than gold plating. It is often used as a less expensive alternative to solid gold jewelry.
HOW DO I MEASURE MY RING SIZE?
To measure your ring size, you can use the following methods:
- Measure with a strip of paper: Wrap a strip of paper around your finger, marking where the paper meets. Measure the length and compare it to a ring size chart.
- Measure with a ring: Use a ring that fits the finger you want to measure, and measure its diameter (inside circumference) using a ruler. Compare it to a ring size chart.
- Visit a jeweler: Have a professional jeweler measure your finger for the most accurate measurement.
Note: Keep in mind that finger size can change due to temperature, humidity, and time of day. Measure your finger at the end of the day and when your fingers are warm for the most accurate result.
how can I take care of my new jewellery?
To take care of new jewellery, follow these tips:
- Store jewellery separately to prevent scratching or tangling.
- Avoid exposing jewellery to water, chemicals, and extreme temperatures.
- Clean your jewellery now and then with a soft cloth and mild soap.
- Keep jewellery away from direct sunlight and excessive heat.
Click here to read more on how to take care of your new jewellery.
How Long After Ear Piercing Can I Change Earrings?
Typically, it's recommended to wait 6-8 weeks before changing ear piercings to allow sufficient time for healing. It's best to consult with a professional piercer for specific aftercare instructions and to ensure the healing process is complete before making any changes.