Slani Store ships all orders from Australia via Australia Post at a flat rate per order. All orders are sent from Sydney, Australia and are packed and dispatched within two business days of payment clearance, unless purchased as pre-order. All purchases made on weekends and public holidays will be processed on the following business day.
Once your order is shipped, you will receive a shipping confirmation to your registered email address. Please note all sales are final and no cancellation for any items will be accepted.
If you choose not to take tracking on your order, we will not have any visibility over it once we have given it to Australia Post. We encourage you to utilise tracking so that we are able to assist you while your item is in transit.
SHIPPING RATES & DELIVERY
- $8 ($4 for orders over $35) USD for Express shipping with tracking via Australia Post (1-3 Business days) or
- $6 USD for Standard shipping without tracking via Australia Post (2-6 Business days)
- Free standard shipping without tracking via Australia Post for orders over $35 USD (2-6 Business days).
Please note delivery to rural areas can take an extra 4-6 business days from dispatch date.
We don't send items without added tracking
- $20 USD for Standard shipping with tracking via Australia Post (6-10+ Business days)
- Free standard shipping with Australia Post with a tracking number for orders over $60.
International deliveries have an estimated delivery time of 6-10+ Business days from date of dispatch.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays may be experienced due to public holidays, customs, for remote areas, extreme weather conditions and issues with the local postal service, and this is out of our control. Moreover, we do not take responsibility for damaged, lost or stolen packages.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you once the items have been dispatched to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments with Australia post. You are also responsible for tracking the progress of your shipment and ensuring you collect your parcel from your local post office if an attempted delivery has failed. If you fail to collect your shipment and your order is returned to sender, you are liable for the re-shipment cost and no refunds will be issued.
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. Slani Store will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familiarize yourself with any import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package.
All pre-order sales are final and cannot be cancelled and are therefore are not eligible for a refund.
Estimated dispatch time frames for pre-order items detailed in the product description are to be used as a guide only. Some delays may be experienced during production or due to logistics and this is out of our control.
Please note when ordering a 'pre-order' item, we encourage you to pay for the order separately to other items you would like to purchase, to will allow shipment of your other items straight away. Your pre-order will then be sent after the arrival date.
If a sold-out item is purchased, you will be notified by email as soon as reasonably practicable and offered a suitable replacement, a credit note or a full refund.
Expected new arrivals and items that may be restocked will be labelled as "pre-order". Slani Store cannot provide definitive release dates however you may subscribe to our newsletter to receive up to date information or express interest for items you wish to be restocked.